Prompt acknowledgment to my eConsult submission. Booked in for a face to face appointment the same afternoon, I was seen by a GP and next steps actioned.
6th June 2024 12.11pm
Got appointment same day which was very much appreciated. The Dr was very professional, efficient and pleasant. Very impressed.
6th June 2024 11.34am
Was very satisfied with appointment. Was listened to and practitioner was very thorough with examination antibiotics given also, told to get in touch if no better which is very reassuring.
4th May 2024 2.21pm
Thank you Lindy, you gave me good advice and it's working well.
6th June 2024 11.30am
I was very impressed with how my medical problem was dealt with, from a first meeting, then a blood test and finally a follow up meeting with a doctor and a solution to my prioblem, all done in 3 days. Thank you.
11th March 2024 1.29pm
Receptionists and Doctors have been understanding, polite and proactive. Great service.
11th March 2024 2.19pm
Felt everything was thorough and efficient. I didn't feel at all rushed enabling me to ask any pertinent questions that were responded with care and concern.
11th March 2024 1.55pm
Very impressed with the online booking service. So much more efficient than the telephone service. Doctor was very understanding and helpful. Thank you, Paul.
11th March 2024 11.34am
I have been a patient of Hollie and Michele for a number of weeks, they have been excellent. They have listened to my thoughts, treated me with care and respect. Appointment times have been fitted around my work as much as possible. My leg has now healed thanks to their care and I am so grateful to them. Thank you girls for all your care and support. Excellent service.
13th March 2024 12.48pm
Very impressed with the new phone system and call back giving appointment time, was seen by Keighley who I had seen previously and knew my symptoms was able to be given more antibiotics to hopefully clear the infection, was very thorough and courtious as was the young student lady she had with her very much appreciated.
17th April 2024 3.53pm
The new eConsult system is excellent. I simply filled in the online consultation form which was then responded to within a few hours and I was sent an appointment for in a few days time which is great as was non-urgent. I saw one of the advanced nurse practitioners who was very kind and helpful with my referral. I didn't wait long to be seen which has been a big problem for me before. My appointment lasted 15 to 20 minutes. I am very impressed with the new system and hope it stays in place.
The new appointment system is so much better! It means that I can book an appointment at a time that suits me. The staff are so genuinely caring and really listen to you.
The online consultation worked brilliantly again with a response received and an appointment suggested - really a great step forward in both diagnosis and securing an appointment.
Overall great service from Wellington Medical Practice. They've always dealt with any medical problems I have with professionalism. Well done to the team.
Didn't have to wait too long for appointment and was seen by very nice doctor. Very happy thank you.
Appointment System
1A) Please use E Consult First
From 18th December 2023, we are using a new system called E consult. Patients are requested to fill out an e consult request. All E consult are reviewed by a member of the clinical team. We hope that the divert to e consults will reduce call wait times.
1B) For those unable to use the online form/dont have access to the internet use the phone and call 01952 226000.
Please note there will be wait involved if patients chose to phone the practice. We encourage patients to use the e consult platform.
Depending on the content of your contact to the practice (E consult or phone)
2a) A face to face appointment at the surgery.
2b) A telephone/video consultation if your presentation can be dealt with over the phone rather than face to face. This may include a text message response
3c) Advice and signposting to other services that can help without the need for an appointment at the surgery. This includes using community pharmacies.
Why do receptionists ask such personal questions?
Receptionists are a vital part of the practice team. Their questions are to ensure that you are seen by the right person at the right time, and all answers are kept confidential.
Why am I seeing someone who is not my GP?
Not everyone needs to see a GP. Many practices now offer appointments with other healthcare professionals, including nurses, pharmacists, physiotherapists, physician assistants, mental health workers and paramedics. This ensures you see the right person for your condition as quickly as possible.
About Wellington Medical Practice
Wellington Medical Practice serves a patient population of approximately 15,100 patients.
From the 1st of April 2017 the practice has been led by four GP partners.
The four clinical partners who are all experienced GPs are
Dr D Ebenezer
Dr J Ebenezer
With the help of our experienced reception and admin staff as well as our treatment room team we aim to provide a high level of care to our patients
A full summary of your healthcare team at Wellington Medical Practice can be found on ‘The Team’ tab above.
Practice Vision Statement
The statement below was created by collating staff responses and suggestions on the practice vision.
We will deliver a high-quality, sustainable, and patient-centred healthcare model, collaborating with a new generation of healthcare professionals.
Our commitment to "Right care, Right professional" ensures that we provide appropriate and quality care tailored to individual patient needs and conditions. We are proud of the high level of care we provide and are dedicated to continually raising our standards.
By fostering fairness and teamwork, we aim to maintain and enhance our already friendly and supportive environment, where all staff feel valued and encouraged to grow.
Our commitment extends to accessibility and open communication, ensuring that we respond effectively to patient feedback, promote feedback sources, and manage expectations with compassion.
We promote digital solutions that enable patients to access their records and facilitate a more patient-led booking system, while also maintaining good call access for patient who prefer not to use digital methods.
Our aim is to seek more positive feedback from our patients, enhancing their experience and care.
We emphasise career progression and secure working conditions, striving for sustained staff engagement and longevity in our team.
Together with our patients and stakeholders, we will continually enhance patient care, embracing digital innovation to improve accessibility.
Our goal is to empower every team member, ensuring that we meet the highest standards of care.