Appointment System
1A) Please use E Consult First
From 18th December 2023, we are using a new system called E consult. Patients are requested to fill out an e consult request. All E consult are reviewed by a member of the clinical team. We hope that the divert to e consults will reduce call wait times.
1B) For those unable to use the online form/dont have access to the internet use the phone and call 01952 226000.
We encourage patients to use the e consult platform if possible though we appreciate patinet may prefer to phone and/or the e consult options may not always be suitable
Depending on the content of your contact to the practice (E consult or phone)
2a) A face to face appointment at the surgery.
2b) A telephone/video consultation if your presentation can be dealt with over the phone rather than face to face. This may include a text message response
3c) Advice and signposting to other services that can help without the need for an appointment at the surgery. This includes using community pharmacies.
Why do receptionists ask such personal questions?
Receptionists are a vital part of the practice team. Their questions are to ensure that you are seen by the right person at the right time, and all answers are kept confidential.
Why am I seeing someone who is not my GP?
Not everyone needs to see a GP. Many practices now offer appointments with other healthcare professionals, including nurses, pharmacists, physiotherapists, physician assistants, mental health workers and paramedics. This ensures you see the right person for your condition as quickly as possible.