1A) Please use E Consult First
From 18-12-23 we are using a new system called E consult. Patients are requested to fill out an e consult request. All E consult are reviewed by a member of the clinical team. We hope that the divert to e consults will reduce call wait times.
1B) For those unable to use the online form/dont have access to the internet use the phone and call 01952 226000.
Please note there will be wait involved if patients chose to phone the practice. We encourage patients to use the e consult platform.
Depending on the content of your contact to the practice (E consult or phone)
2a) A face to face appointment at the surgery.
2b) A telephone/video consultation if your presentation can be dealt with over the phone rather than face to face. This may include a text message response
2c) Advice and signposting to other services that can help without the need for an appointment at the surgery. This includes using community pharmacies.