As a practice we are aware of the communication from NHSE and media this morning regarding the opening up of GP receptions and appointments as of Monday 17th May. As a practice we are reviewing how we can maximise patient access, whilst maintaining safety for patients and staff safely as guidance changes.
At Wellington Medical Practice we have continued to work and support patients throughout the whole of the pandemic
As a practice will continue to meet the needs of our patients as best we can, whilst continuing to support the COVID Vaccination programme.
In the short term we will continue to monitor access to the premises, and offer a telephone consulation first service +/- video consultation in order to ensure patients are treated in the most appropriate way and will continue to offer remote consultations and appropriate face to face appointments until a safety review is completed.
We can confirm that face to face appointments HAVE continued throughout the whole of the pandemic, however we reinforce that this is following a telephone +/- video consultation service in order to maintain the best interests of both patients and staff.
For a further explanation of the system at Wellington Medical Practice please click here>>> - Appointments System
Coronavirus COVID - 19 Measures taken by Wellington Medical Practice
Due to ongoing coronavirus pandemic and based on a in house risk assessment Wellington Medical Practice has changed the appointment/access system since February 2020 as follows.
1) All appointments to be booked via telephone access. initally A more detailed description of the appointment system which includes telephone, video and focused face to face consultations can be found on the Guide to Appointment System tab.
2) Sick note requests - Use the Quick link tab on the home screen and your sick note will be posted out to your address. There is no need for you to come to the practice to collect it.
3) To request repeat prescriptions you can either call Prescription Ordering Direct on 580350 or email tw.pod@nhs.net
4) For any abnormal test results, we will automatically book you for a telephone consultation. Patients can still call the practice to find out their results 7-10 days after the test if they wish to and call after 11AM.
5) Face masks are mandatory before entering the buliding.
Many thanks for your cooperation and keeping everyone safe
Allied Health Professionals (AHPs) are a major part of our healthcare team
Please watch the videos below to learn more about our Allied Health Professionals
Patsy Clifton - Our Nurse Manager
Mellisa - Our Health Care Assistant (HCA)
Dianne - Our Health Care Assistant
Dr Dez Ebenezer - GP Managing Partner
About Wellington Medical Practice
Wellington Medical Practice serves a patient population of approximately 14,500 patients.
From the 1st of April 2017 the practice has been led by five GP partners.
The five clinical partners who are all experienced GPs are
Dr T O’Brien Dr D Ebenezer Dr N Singh Dr J Ebenezer Dr R Kaur
With the help of our experienced reception and admin staff as well as our treatment room team we aim to provide a high level of care to our patients
A full summary of your healthcare team at Wellington Medical Practice can be found on ‘The Team’ tab above.
Our guiding principles as a practice are summarised below
For our patients
The right care at the right time
We aim to deliver safe and fair healthcare for our patients at the appropriate time based on medical need. This will involve the use of allied health professionals to provide a wider variety of clinicians for patients to see.
Working together with patients to deliver a holistic health service
This means we may not always prescribe a drug. Tablets are only part of the treatment for most medical problems. We will guide patients to other resources or sources of help and will work closely with other organisations to support our patients.
Promoting self-care
We aim to helping patients better understand their conditions through support so patients have confidence with their medical problems. This is especially important for long term conditions like Diabetes and High blood pressure. It is equally important for self-limiting problems like viral illnesses.
For our staff
· Every member of staff at Wellington Medical Practice is a healthcare provider, not just our doctors
Our reception and admin team are as important as our clinical team.
Our reception and administrative team have been involved in our new patient care pathways, have shared patient experiences with the clinicians to help improve care and have been a major part in recent changes to the services to deliver better patient care.
Likewise health care is delivered by our administrative team without whom services would not be able to function.
Our nurses and our health care assistant teams deliver high quality care and services as detailed in the ‘Services’ page above.
· We support our staff in a happy work environment so they can support our patients
We value our staff and will help each other deliver effective health care. We will also ensure our practice is a friendly, safe and supportive atmosphere to work in.
For our future NHS
· We will encourage and train the next generation of health care providers
We will continue to train medical students, junior doctors, GP trainees as well as nurses and other members of the clinical team.
We would like to thank our patients who see our medical students and trainees as it will help train the next generation of health care providers.
We will continue to train our reception and admin staff to continue to deliver high quality health care for our patients.