When we are closed other services are still available to help
NHS 111 service
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
GP Out of Hours Service (NHS 111)
NHS 111 takes calls when the GP surgery is closed.
NHS 111 service to take calls out-of-hours across Telford and Wrekin and Shropshire from 17 July 2018
From Tuesday 17 July 2018, patients across Telford and Wrekin and Shropshire who need urgent out-of-hours medical help or advice, will need to call 111.
The NHS 111 service will replace the current out-of-hours GP telephone access service provided by Shropdoc in line with national policy to provide a consistent, integrated approach to urgent care; but any patients that need to see a Clinician out-of-hours will still be seen by a local GP or other appropriate clinician.
NHS 111 is much more than a helpline - if you're worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser. Depending on the situation, the 111 team can connect you to a generalist and specialist nurses, or even a GP or pharmacist, and can arrange face-to-face appointments should you need one. It is free and available 24 hours a day, 365 days a year.
There is also a new ‘ASK NHS’ app that has been designed that provides improved access to NHS 111 and other local NHS services. Advice is delivered by the virtual Clinician ‘Olivia’ and she takes you through the steps of the symptom checker which can result in the booking of a GP appointment, access to NHS choices, a call back from a clinical expert or access to self-care.
You can download the ‘Ask NHS’ app via Google Play (for Android phones) or Apple App Store (for iPhones).
For more information about the extended hours scheme please download the Extended Hours information leaflet.
Pharmacy First Common Ailments Scheme
If you normally get your prescription free of charge and you’re feeling unwell, visit your pharmacy first to use the 'Common Ailments Service'.
They can give advice and treat a range of common ailments without the need for a GP surgery appointment.
If you want to talk to the pharmacist in private ask to use their consulting room. All pharmacies operating the scheme have them.
Pharmacy First is a scheme available for children and people who don’t have to pay for their prescriptions and are suffering from a common ailment.
For more information visit our Pharmacy First page