The team at Wellington Medical Practice would like to share appointment data with our patients. We have also asked the PPG (Patient Participtaion Group) to look at our appointment data.
A good starting point will be the data for DNA (Did Not Attend). These are patient who have booked appointments and who have failed to attend the appointment.
These patients have not informed the practice that they won't be attending the appointment and so have prevented their appointment being offered to another patient.
Worryingly a good proportion of appointments are for same day appointmentsand so we cannot understand why patient who are offered an appointment on the same day fails to attend.
From the 6th March to the 21st April 283 appointments were wasted.
We understand that the vast majority of patients use the appointments in a responsible way.
We will be asking the PPG for advice on how this problem of patient DNA can be addressed.
A full breakdown of the DNA data can be found here >>> WMP Did Not Attend Appointment Report - April 2017.pdf
Thank you to all our patients who use their appointments responsibly.